Sunday, 02 October 2016 03:44

Believe In Yourself. Featured

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Being self-confident is important or believing in yourself is important for accomplishing something. When you doubt your power, you give power to your doubt. When you think that you don’t know, it’s good because you will research to know. When you think you can’t go on, don’t give

up, it’s an opportunity to explore. When you’re not sure you can make a difference, don’t beat yourself too hard because already you’re different, there is none like you.

I don’t know what your struggles are, but for the fact you’re alive and reading this, I know you have been through a lot and has somehow overcome. I believe you have the ability to withstand any kind of pressure, but sometimes you allow fear to take over your mind and you start having doubts. As a human, we have the unique ability to imagine ourselves in the future. This is one of the greatest characteristics of the human mind. The picture you create for your future gives you hope and that hope gives you the power to survive and continue to live no matter the nature of the challenges before you. That hope empowers you never to give up no matter what.

The imagination you have for the future is extremely helpful as it enables you to create goals and dreams for yourself. It allows your mind the opportunity to think of all the different positive and negative scenarios and results that could happen as well. If you allow your mind to dwell more on the negative, it might accept the negative, it will give your negative thoughts credibility and before you know you will start to cast a shadow of doubt over your ability to accomplish your goals and dreams. It is not a crime as human to have doubts, but it is a crime if you don’t shake the doubt away. Don’t allow your doubts and fears to consume you.

Doubt is common for both the successful and the unsuccessful. The only difference between those successful and unsuccessful people is that the successful don’t allow their doubts to become more powerful than their goals.  Their goals and dreams have a stronger pull on their future than their doubts.  They believe that the achievement of their goals is more important than any fear or doubts they may experience along the way. You need to realise that nobody can give you wiser advise than the one you give to yourself. This is why you must believe in yourself, you must overcome your doubts and believe in your capabilities.

Believing is defined as to have confidence in the truth, the existence, or the reliability of something, although without absolute proof that one is right in doing so: Only if one believes in something can one act purposefully.

Most success does not exclude fear and doubt. If you have tried to reach your goal and stopped because you encountered a seemingly insurmountable obstacle, don’t give up. That is the nature of goals. They take you into new territory and bring you face-to-face with your own fears and doubts. The issue is not about how to avoid fear, but how to make positive decisions that boost your confidence while fear is present. Every day, many people give up on their dreams due to self-doubt and fear. You need to be aware of your fears and doubts and make a conscious decision not to allow your fears and doubts overshadow you.

If you have a goal or a dream you’re chasing, you need to be committed. You need to honour your commitment to self. You need to realise that no one can let you down more than you let yourself down. Don’t let fear get in your way. No matter how challenging, how fearful, or overwhelming it may seem, decide you are going for it for no other reason than because you want it. This is something you want for yourself and a choice you have made. Fear is not all of who you are, rather it is an emotion that you’re experiencing. The key is to recognise your fear, avoid becoming identified with your fear, and keep breathing. You breathe to stay alive, don’t stop breathing.

There is no crime in failing. You’re not a failure because you failed. You’re a failure if you accept failure and refuse to do anything, you give up. You need to make this very personal. Forget about all the definitions out there, rather redefine failure in a manner that it will allow you to see failure as information. Failure is really just feedback telling you to evaluate your experience, utilise the information gained to adjust your plan, and then try a new approach. When you experience a failure – get up, dust yourself off, access the information gained, revise your course, and begin again.

Failure, not being perfect, mistakes, not having people agree with me, not being completely accepted: these are not negative things. They’re positive. How is failure positive? It’s the only way we truly learn. You see it as negative because the society we live in only celebrate success. They tend to forget that to be successful failure is part of the process. The best way to learn something is to study it a bit, then try it, take practice tests, make mistakes, then learn some more.

How are mistakes positive? They’re little pieces of feedback necessary to grow and learn. How is being rejected positive? It means I’m growing beyond the absolutely socially acceptable realm.

Don’t be scared of the challenges before you. It’s the challenges of your journey that offer hundreds of opportunities to develop your confidence muscle and gain mastery over your experiences. Every obstacle, setback, or failure offers you a new chance to believe in yourself instead of falling into doubt and fear.

It is time you stop looking down on yourself. You probably spend more time being your own worst enemy instead of being your own best friend. You deserve to treat yourself better. After all, you have the rest of your life to spend with yourself, you can’t avoid yourself. I know that you won’t mentally abuse or look down on those whom you love. You won’t let them suffer in their time of need. Then why would you do it to yourself? You must be kind to yourself. You are more capable and worthy than you give yourself credit for.

It really doesn’t matter if you failed, you need to give yourself the opportunity to try again. Self-doubt never disappears. Over time, you just get better at dealing with it. It will greet you every time you fall out of your comfort zone and whenever you strive to do something great. Your doubts are only thoughts, not your future.

Push past your discomfort. Learn through repeated attempts. It’s OK to fail. Learn from the failure as quickly as you. Learn through repeated experiments and you will be stronger than you think, you will be more capable and more tolerant of discomfort than you think. It is only in practice you get better. When you get better, you can remove the things that holds you back.

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    Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
    Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
    Whether for voice or non-voice applications, there are plenty
    of excellent customer support...
    Written by Dana Mahoney
    Sunday, Jan 22
    Table of Contents
    Outsourcing customer support is a great way
    to provide affordable but reliable service to your clients.
    Whether for voice or non-voice applications, there are
    plenty of excellent customer support outsourcing companies that fit every requirement.

    But then again, why even think about outsourcing? Isn’t local talent good enough to provide the service needed
    by a company’s customers? Plus, wouldn’t it be a disservice
    to customers if a company farms out its frontline operations to contractors?

    What Is Customer Support Outsourcing?



    By now, the best customer service companies should know the value of customer support and why it’s an essential cog in an organization. Like sales and marketing,
    customer service should already be in play during a company’s first day,
    as they are the group that comes into direct contact with clients.

    The main goal of customer support is to
    keep customers happy by attending to their needs and responding to their questions.
    However, it’s also a way to instill loyalty and generate
    additional sales. To do so, an outsourcing company must have its support team available whenever the
    customer needs it. Outsourcing customer support allows
    companies to maintain an around-the-clock service team managed by industry veterans and experts.

    Advantages of Customer Support Outsourcing
    Admittedly, not all company startups have leaders who are experts in every facet of their operations.
    Given their many responsibilities, many startup founders
    accept that they can’t do everything themselves. Non-core
    competencies such as customer service can benefit from outsourcing.

    Turning the service over to competent experts lets companies benefit from a bigger source of talent from all over the world.
    At the same time, companies that outsource customer support enjoy reduced payroll without sacrificing service
    quality. Other benefits of outsourcing include:
    More Opportunities to Grow the Business
    By assigning customer support to expert outsourcing service providers, leaders can instead turn to scaling the business.
    Overseeing the day-to-day operations can already take much
    of management’s time, and customer support is equally demanding.

    To help executives focus on the big picture, they’ll need to partner with the best service companies that know what they’re doing.


    Enhance Customer Experience
    Given the opportunity to communicate and interact with customer service, many customers will express
    their satisfaction in getting their voices heard. If customer service companies
    and their team address customers’ issues in a satisfactory way,
    they’re more than likely to remain customers.
    A pleasant customer experience will almost always lead to
    longer retention and a significantly higher
    customer lifetime value (CLV). This isn’t to say a stellar customer experience is only possible through outsourcing.
    Rather, the chances of improving customer satisfaction come with a continuous and consistent level
    of service. Providing a highly specialized, dedicated team of professionals from day
    one is a great way to achieve this quickly.
    Top 10 Customer Support Outsourcing Companies


    We’ve narrowed down the list of companies with great customer service
    to the top 10 most prominent ones in 2022. We’ll also provide a
    brief description and highlight the main strong points of
    each outsourcing company.
    1. Helpware



    Helpware started in 2015 with the initial goal of providing support to startup companies.
    Over the years, the company has grown big and is confident enough to provide both enterprise and small business customer service outsourcing solutions.

    Providing back office, technical, and customer support, Helpware specializes in assisting companies in various support areas.
    This includes Omnichannel Customer Support, Technical & IT Support, Content Moderation, CX Consulting Services, Back Office Support, Data
    Labeling, Digital Marketing Solutions, and Cyber Security.
    The company provides only dedicated agents, in-house training,
    and equipment to help its clients boost their productivity from day one.
    Now it’s one of the top customer service companies
    in the US and European markets with numerous awards and positive reviews from
    satisfied clients on Clutch and other reputable platforms.
    Helpware’s people-focused culture seems very attractive to
    businesses sharing the same philosophy.
    Pros:
    Shows outstanding flexibility when providing for clients’ specific needs.
    This means its support can scale along with your company’s
    growth.
    Offers turn-key solutions, so you don’t have to look for either option separately.

    Helpware’s focused on developing its people and their skills and it pays
    off handsomely, especially in customer support outsourcing
    contracts. Some global brands are happy to have their customer support outsourced to Helpware.

    2. Sykes



    U.S.-based Sykes is one of the pioneers of the BPO industry.
    Established in 1995, the company trailblazed its way to the top and was one
    of the first BPOs to open multiple locations. In 2021, the
    Sitel Group acquired Sykes to widen its reach and increase its capacity.

    Sykes is one of the top 10 service companies and leading service providers of demand
    generation and customer engagement services, with clients included in the
    top 2000 companies worldwide. At the core of Sykes’ business are its staple services: outsourcing, customer experience, service
    to sales, digital transformation, and brand extension.
    Pros:
    Sykes maintains a pool of service agents from its
    clients’ home countries.
    The company is well-versed in matters concerning data privacy.
    Specifically, Sykes follows various privacy guidelines, including HIPAA compliance
    and Payment Card Industry (PCI) data security certification.


    3. Ascensos





    Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to
    change the customer experience by applying a personal touch to customer care.
    The company is now Europe’s number-one customer support outsourcing company, providing bespoke customer experience solutions to clients around the world.

    In addition, its contact center operation locations include the UK, Romania,
    Turkey, and South Africa.
    Pros:
    Ascensos is more nearshore than an offshore support center, so location and time zone differences aren’t as pronounced as operations in Asia and South America.

    Companies that outsource customer service to Ascensos value the fact that it supports diversity and inclusivity among staff while focusing on promoting happiness as a key
    asset among its workforce.
    Although there aren’t any published pricing rates, instead, Ascensos will individually
    respond to requests for quotes, the prices of this outsourcing customer service company are
    more than affordable.
    4. Teleperformance



    With more than 40 years of experience in the
    BPO industry, Teleperformance is an established leader in solution design, business optimization strategies, and front-office customer support.

    It also offers back-office services such as finance and accounting, collections, and technical support.

    Pros:
    Teleperformance is a truly global service provider.

    It operates in 80 countries and employs more than 330,000 agents speaking over 265 languages
    and deservedly belongs to a league of good customer service companies.
    You won’t find it difficult to get support
    in the language and location you require.
    Clients also appreciate the company’s expertise in providing omnichannel solutions.


    5. VXI


    VXI Global Solutions is one of those outsourcing agencies that offer customer care and customer
    experience (CX) solutions to some of today’s major global brands.
    In addition, the company offers contact center and BPO services, omnichannel and
    multilingual support, software development, CX innovation, quality assurance (QA), and infrastructure outsourcing.
    VXI employs more than 35,000 workers in 43 countries throughout North America, Asia,
    Europe, and the Caribbean.
    The company also prides itself on its ability to help clients
    resolve major CX and employee experience (EX) pain points and take their customer service systems to the next level.
    Like any modern BPO, VXI employs omnichannel
    support services to enhance communication coverage for clients.
    Also, VXI provides additional analytics and insights generation services
    so clients can learn as they go.
    Pros:
    High CX expertise leads to enhanced customer and employee experience.

    VXI displays an uncanny ability to scale up or
    down to fit its client’s capabilities.
    6. InfluX


    In its quest to build the world’s first remote-only CX team, InfluX managed to recruit employees from more than 120 cities worldwide.
    This strategy also lets them provide 24-hour customer support outsourcing solutions within the client’s time zone.
    In addition, InfluX creates specialized customer experiences that reflect the client’s vision,
    voice, and values.
    Pros:
    Less dependence on automation and more on human interaction make for a better customer experience.

    Having employees in every time zone solves the common offshore problem of mismatched time
    schedules between clients and outsourcing companies.

    Pay-as-go pricing may be attractive to some clients who prefer flexible packages.

    7. Skycom


    Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent
    support services. The company employs native
    English contact center agents with experience in multiple industries.
    Skycom also offers a full range of services, including business process
    outsourcing, telemarketing and sales, customer support, and healthcare.

    With more than 15 years of experience, Skycom also employs over 2,
    000 workers assigned to 35 clients in five countries.
    Pros:
    Nearshore operations mean fewer problems dealing with time zone and distance differences.

    Skycom covers a wide range of industries, including healthcare, travel, utilities, IT, finance, retail, and telecommunications.

    8. Integra


    Integra’s differentiator is its focus on training its workforce in customer psychology.
    This means company-provided support agents are more sensitive in detecting changes in the
    customer’s voice or tone. As a result, they can respond to these changes to defuse any tension and lead the customer into a more positive mindset.
    Starting with four employees in 2004, Integra currently employs more than 1,400 workers stationed across four countries.
    It handles customer service duties over the phone, email, live chat,
    or social media.
    Pros:
    Integra offers some of the most cost-effective solutions in the industry.

    Sales psychology is also an incredible asset to have if you work in a customer support outsourcing company.

    9. Telus


    Telus International is one of the world’s leading digital CX innovators.

    In particular, it designs and produces next-generation digital
    solutions for brands all over the world. This is one of the
    Canadian top IT outsourcing companies that provide
    IT services and multilingual customer service to industries such as technology, media, communications, eCommerce,
    financial technology, travel, hospitality, automotive, healthcare, and games.

    Pros:
    Telus International is a premium multilingual contact center.
    It is one of those IT support outsourcing companies that offer
    top-tier customer support services in various countries and more than 50
    languages.
    Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called “Telus Days
    of Giving.” In particular, the company taps 225,000 volunteers from its offices to complete various service projects across
    its many host countries.
    10. Arise


    Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services across the USA.
    It employs more than 60,000 remote agents in the U.S., Canada, and the
    United Kingdom. Unlike a traditional BPO, Arise utilizes a network of service partners to provide the needed customer service
    experiences. In addition, the Arise Platform helps companies
    lower expenses. As a result, Arise clients report an average 25% reduction in contact center service total
    costs, which is why clients want to outsource customer service small business really needs.

    Pros:
    Arise deploys a tiered security approach in its communications with
    clients. This ensures they preserve the confidentiality of documents or
    files sent over. It also means Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA, and others.

    Arise also focuses its employment on local talent,
    hiring residents of the U.S., UK, and Canada.
    This means stable employment for the company and an easier method of hiring or replacing staff members.

    Choose the Best Outsourcing Companies That Fit Your
    Needs
    Deciding which outsourcing providers to contact for your
    customer support outsourcing needs? Perform the necessary
    research before settling on your choice. For instance, some customer service outsource companies on our list might command a pricing structure higher than what your budget holds.


    In addition, consider your company’s specific requirements and areas for
    improvement. Do you need a customer support team
    focused on CX? Or, do you prefer having sales psychology-trained outbound callers who can close deals?
    Finally, does the appeal of higher-cost nearshoring resonate better than offshore
    talents a few time zones away?
    No one-size-fits-all solution exists when it comes to customer
    support outsourcing. However, if you want a highly flexible
    and secure customer service solution that utilizes modern technology throughout the various stages, try the best companies
    for customer service. These largest outsourcing companies not only supply the best talent, but
    also the best equipment and training to prepare them.

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